ChatKeeper FAQ

Got a question that's not answered here? Drop me a line!

Start Here | Pricing and Licensing | Platforms and Support | Feedback

Start Here

Can I try it before buying?

Yes! The free trial lets you process your first 30 conversations so you can see how ChatKeeper works with your own export before buying.

Is ChatKeeper a subscription?

No. ChatKeeper is a one-time purchase. A Forever License unlocks unlimited conversations and includes updates released within one year of purchase. Licensed versions keep working forever. I assume that you are as tired of subscriptions as I am, so I chose a model where you can keep using the software you bought.

Is my ChatGPT data private?

Absolutely. Your privacy is extremely important to me. ChatKeeper runs locally on your computer. It works from the official ChatGPT export file you provide and does not upload your conversations anywhere. ChatKeeper's full privacy policy is available here.

Does ChatKeeper connect to my ChatGPT account?

No. ChatKeeper does not connect to your ChatGPT account or sync continuously in the background. You export your data from ChatGPT, provide ChatKeeper with the file they send you, and repeat that process later with a future export when you want to update your local archive. You retain complete control.

Why not just use a free exporter?

Free exporters can be fine for a one-time copy. ChatKeeper is for people who want a long-term local archive they can keep organizing and updating across future exports.

Why would I need updates?

ChatGPT's export format is undocumented and can change. Updates help ChatKeeper keep working when that happens, and also include bug fixes and new features. A Forever License includes updates released within one year of purchase, and any licensed version you receive during that period keeps working forever.

Please see the ChatKeeper Roadmap for information about pending updates and consider signing up for the Martian Software newsletter to be notified when they are released.

Why do you call it a Forever License if it only includes one year of updates?

It's a "Forever License" because you can literally keep using the software forever. Although ChatKeeper checks your license, that check happens only on your computer. I cannot remotely turn off a license you already bought. In other words, when you have a licensed version, that version will work for you forever, with full functionality, even if you never renew your license.

Updates are a little different. When you buy a Forever License, you also get all updates for one year. Once your license expires, you can keep using any version released before it expired forever, with full functionality. If you need or want a new version that is released after your license expires, you'll need a new license to access all features of those updates.

Pricing and Licensing

Is there a refund policy?

Because ChatKeeper has a free trial, please make sure it works for your needs before purchasing. The Terms of Service and EULA specify that sales are final and fees are non-refundable.

Can I use ChatKeeper on multiple computers?

Yes, as long as you are the only user. You can install and use ChatKeeper on multiple computers, provided it's for your personal use.

Can I transfer my license to someone else?

No, licenses are non-transferable. Each license is tied to the individual purchaser and is intended for their personal use only.

What happens if I lose my license code?

If you lose your license code, please contact me with your purchase details, and I'll help you recover it.

Platforms and Support

What platforms does ChatKeeper support?

ChatKeeper is available for Windows, Linux, and macOS on both Apple silicon and Intel-based Macs. You can download the appropriate version for your operating system from our Download page.

What if ChatKeeper doesn't work on my system?

I hope that does not happen. ChatKeeper is extensively tested, but everyone's computer and ChatGPT history are different. If you run into a problem, please contact me and I'll do my best to help.

When reporting an issue, please be sure to include the version of ChatKeeper you are using, a description of the problem, and any steps you've already taken to troubleshoot it. This will help me resolve your issue more efficiently.

Sometimes I might ask for a portion of your exported conversations to reproduce and fix an issue. Providing this is 100% optional and I completely understand any desire for privacy. If you do not wish to provide this then I'll simply do my best without it. If sensitive information is involved, I'm also happy to discuss options such as an NDA and destroying any provided data after the bug is fixed.

Feedback

Can I request a feature or send feedback?

Yes! I want to hear it! If you have an idea, problem, suggestion, or just a comment, drop me a line. You can also check the Roadmap to see what's already planned.